Frequently Asked Questions


From Our Home to Yours

Have any questions? Have a look below for our most frequently asked questions. For more information please dont hesitate to contact us via email or phone, we would love to assist you.

What is the 'Satisfaction Guarantee'?

Our Satisfaction Guarantee is our commitment to you. If our service was not satisfactory, let us know within 48 hours and we will work with you to make it right.

– You can call, text or email your concern with photo evidence. 

– Our rectifying clean will be at no cost for you.

– Our rectifying clean must be rescheduled within 7 business days.

How and when do I pay?

You can choose to pay via direct debit or cash.

If you choose to pay via cash, please leave in a sealed envelope for collection on your scheduled clean.

Payment will be due on the day of your scheduled clean. We accept payments made before the scheduled clean too.

What kind of products will you use?

We are proud green cleaners! We use environmentally friendly products with low odour. We aim to use only Australian made products. 

Can you clean my home during COVID-19 restrictions?

We keep up to date with changes to restrictions and will inform you whether our clean will proceed or be postponed. 

In some cases we may only proceed to cleans that are on ‘compassionate grounds.’

Can I leave the cleaner a key?

You can choose how you would like us to enter your home:

– We recommend you leave your house key in a coded key lock box on your premises for security and convenience.

– Alternatively, make a key cut for us. This will be kept secured in a coded lock box with the cleaning supervisor.

– Or you can ensure someone will be home when we arrive.


What happens if the cleaner breaks something?

If there is breakage or damage caused by a team member during a clean, you will be notified on the day. 

If you notice a breakage or damage and we haven’t already notified you, please contact our office
within 48 hours and provide photographic evidence.

Are there cancellation fees?

Cancellations within 24 hours of your scheduled service may incur a late cancellation fee of $40.00.

How may cleaners will come to my house?

For general cleans we usually have a team of two. For small homes there may be a solo cleaner and for bigger homes there may be a team of three. 

How long will a general clean take?

Time taken will depend on the condition of your home, what you require and how many team members. 

Usually, the number of bedrooms in your home will depend how many hours. For example, a four bedroom home may take 4 hours.

Do you service NDIS clients?

Yes we are NDIS registered.

What DON'T we clean?

There are  some parts of your home that we will not  clean:

– Dishes

– Biohazards (examples are faeces, vomit, blood)

– For general cleans we do not do high reach areas that require more than a two step ladder

We can only move items that are up to 10kgs.

For window cleans, we do not do high reach areas that exceed 10 metres.

Fully Insured | NDIS Provider | COVID-19 Certified | Hand Hygiene Training | Working with Children | White Card | Working with Heights

Opening Hours

8:30am – 5:00pm

Monday – Friday


04100 133 90





We provide services to the Central Coast and the upper North Shore



04100 133 90

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